Welcome to Candormedi (“Candormedi”, “we”, “our”, or “us”). This website (the “Website”) is operated and owned by Candormedi, A Unit of Indus Global Healthsystems Private Limited.

At Candormedi, protecting your privacy and maintaining your trust is central to our commitment. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you access our website, use our services, communicate with our team, or engage with our healthcare and wellness ecosystem.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Who We Are

Candormedi is a healthcare and wellness platform designed to connect patients with trusted healthcare institutions, doctors, wellness providers, and support services across the globe through technology-enabled, personalized care coordination.

Information We Collect

Information You Provide Directly - We may collect information that you voluntarily provide, including:

• Full name
• Email address
• Mobile number
• Country and city of residence
• Medical inquiry details
• Treatment interests and preferences
• Documents uploaded by you (medical reports, prescriptions, records, imaging, insurance documents, etc.)
• Communication preferences
• Feedback and survey responses

Information Collected Automatically - When you visit our website, we may automatically collect:

• IP address
• Browser and device information
• Website usage data
• Cookies and analytics information
• Pages visited and interaction behaviour
• Session and referral information

Information from Third Parties - We may receive information from:

• Hospitals and healthcare institutions
• Medical professionals
• Diagnostic centres
• Wellness providers
• Technology and analytics providers
• Referral partners
• Publicly available sources where permitted by law

How We Use Your Information

We may use your information to:

• Facilitate healthcare and wellness coordination
• Respond to inquiries and service requests
• Connect you with relevant healthcare providers
• Arrange consultations and appointments
• Improve user experience and platform performance
• Personalize communication and recommendations
• Maintain customer support and patient guidance
• Comply with legal and regulatory requirements
• Protect platform security and prevent misuse
• Conduct internal analytics and service improvement

Medical Information and Sensitive Data

Certain information you provide may qualify as sensitive personal data under applicable laws. Candormedi handles such information with heightened safeguards and uses it only for legitimate healthcare coordination, service delivery, consented communications, and legal compliance purposes. We encourage users to submit only information necessary for obtaining healthcare guidance and support.

Sharing of Information

We do not sell personal information. We may share information with:

• Hospitals and healthcare providers selected by you
• Medical consultants and care coordinators
• Technology and hosting service providers
• Payment and operational service partners
• Legal, regulatory, and governmental authorities where required
• Affiliates and authorized business partners operating under confidentiality obligations

All sharing is performed only where necessary and permitted by applicable laws

International Data Transfers

As Candormedi serves patients across multiple countries, your information may be transferred to and processed in jurisdictions outside your country of residence. Where required, we implement appropriate safeguards to protect transferred information.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyse traffic and usage patterns
• Enhance security
• Support marketing and communication activities

You may manage cookie preferences through your browser settings.

Data Retention

• Provide services
• Meet legal and regulatory obligations
• Resolve disputes
• Maintain business records

Retention periods may vary depending on the nature of the information.

Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, misuse, or destruction. However, no digital transmission or storage method can guarantee absolute security.

Your Rights

Subject to applicable laws, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of information
• Withdraw consent where applicable
• Restrict or object to processing
• Request portability of information
• Opt out of marketing communications

To exercise these rights, please contact us.

Third-Party Websites

Our website may contain links to external websites or providers. Candormedi is not responsible for the privacy practices of third-party services. We encourage users to review their privacy policies independently.

Children’s Privacy

Our services are not intended for children unless access or coordination is initiated and supervised by a parent, guardian, or authorized representative where permitted by law.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in services, legal requirements, or operational practices. Updates will be posted on this page with the revised effective date.

Contact Us

For privacy-related questions, requests, or concerns, please contact:

Candormedi, A Unit of Indus Global Healthsystems Private Limited

Email:contactus@candormedi.com

Website: www.candormedi.com

Registered Office: Indus Global Healthsystems Private Limited, 102, 103, 104, 1st Floor, Rakesh Deep Building, Yusuf Sarai Commercial Complex, Green Park, New Delhi - 110016

Your trust matters to us. Candormedi remains committed to responsible, transparent, and patient-centric handling of personal information.